RETURNS & REPLACEMENTS
If you’ve received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund, exchange or credit note, subject to the following conditions:
• The goods are returned in a brand new unused condition.
• You inform us via email at email@example.com detailing the goods you wish to return, the reason why you want to return them and your telephone number. You will then be contacted as soon as possible to discuss the quickest way to proceed.
• Change of mind cancellation products, you must inform us within seven working days of receipt of your order.
• The ordered goods are not made or modified to your specification or clearly personalised.
• You arrange for return delivery at your cost. You will be given the address after you contact us via email.
• Goods must be returned within 30 days.
• You are responsible for returning the goods in a re-saleable condition, unused and in its original un-spoilt packaging.
You may decide to cancel your order up-to 7 days after you receive the item/s. If you are unhappy for any reason please contact us on 01253 36 29 39. We ask that you return the items in their original packaging and ensure that they are securely wrapped. You must pay for the return cost of the items to us. You will be refunded the total original cost plus shipping to you within 30 days of the return of items. We aim to resolve all queries or concerns before you return the item to us, please e-mail firstname.lastname@example.org or phone us on 01253 36 29 39.