Refund policy

 

1.Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at (+86) 0755-25951351 or  user@livall.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine the item and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. 

 

2. Shipping

To return the item you purchased, please mail it to: 

LIVALL Tech Co.,Ltd., Rm 607, R&D Bldg, Tsinghua Hi-tech Park, Nanshan Dist., Shenzhen 518057, China.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.